In this section
- Identity verification and compliance — questions about end-customer KYC, acceptable documents, proof of address (POA) and compliance.
- Physical card shipping — questions about physical card shipping, including where we ship, delivery methods, and activation on arrival.
- Transaction issues and disputes — questions and handling paths for transaction anomalies, refunds and disputes.
- Escalations and support paths — the escalation channels and support contacts to use when something goes wrong during integration or day-to-day operation.
Next steps
- For how KYC states progress, which documents are acceptable, and the Travel Rule, see Basic concepts › Compliance › Overview.
- For real-time authorization, clearing and the account asset model, see Basic concepts › Transaction lifecycle › Overview.
- For integration configuration such as authentication, webhooks and IP whitelisting, see Integration resources › Overview.