> ## Documentation Index
> Fetch the complete documentation index at: https://docs.thedecard.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview

> The entry point for this FAQ section, bringing together the questions that come up most often when integrating and running the DeCard-Managed card issuing service, grouped by identity verification and compliance, physical card shipping, transactions and disputes, and escalation paths.

This section collects the questions that come up most often when integrating and running the DeCard-Managed card issuing service, covering identity verification and compliance, physical card shipping, transaction and dispute handling, and escalation and support paths. Use the cards below to jump to the topic you need; if this is your first integration, start with [Getting started › Overview](../getting-started/overview) and [Integration resources › Overview](../integration-resources/overview).

## In this section

* [Identity verification and compliance](./verification-and-compliance) — questions about end-customer KYC, acceptable documents, proof of address (POA) and compliance.
* [Physical card shipping](./physical-card-shipping) — questions about physical card shipping, including where we ship, delivery methods, and activation on arrival.
* [Transaction issues and disputes](./transaction-issues-disputes) — questions and handling paths for transaction anomalies, refunds and disputes.
* [Escalations and support paths](./escalations-and-support-paths) — the escalation channels and support contacts to use when something goes wrong during integration or day-to-day operation.

## Next steps

* For how KYC states progress, which documents are acceptable, and the Travel Rule, see [Basic concepts › Compliance › Overview](../basic-concepts/compliance-kyc-flow).
* For real-time authorization, clearing and the account asset model, see [Basic concepts › Transaction lifecycle › Overview](../basic-concepts/transaction-lifecycle).
* For integration configuration such as authentication, webhooks and IP whitelisting, see [Integration resources › Overview](../integration-resources/overview).